Privacy Policy

Last updated: April 2026

1. Introduction

Amazonia Aquarium (“we”, “us”, “our”) operates the website amazoniaaquarium.com and our retail store at 8 Lakeside Rd, Eastwood NSW 2122, Australia. This Privacy Policy explains how we collect, use, store, and share your personal information. We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

  • Identity and contact details — your name, email address, phone number, and shipping/billing address.
  • Payment information — processed securely by our third-party payment gateways. We do not store your full credit card number.
  • Order history — records of purchases including dates, items, and amounts.
  • Browsing data — information collected through cookies including IP address, browser type, pages visited.
  • Communications — messages, emails, or enquiries you send to us.

3. How We Use Your Information

  • Process and fulfil your orders, including arranging shipping and handling payment.
  • Communicate about your orders, including dispatch notifications and delivery updates.
  • Respond to your questions and customer service enquiries.
  • Send marketing communications — only with your consent. You can opt out at any time.
  • Improve our website, product range, and customer experience.
  • Comply with our legal and regulatory obligations.

4. How We Protect Your Information

  • SSL (Secure Sockets Layer) encryption across our website.
  • Secure, PCI-compliant third-party payment gateways.
  • Restricted access — only staff who need it can access personal information.
  • Regular review of our data handling and security practices.

No method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Shipping and courier partners — name, address, phone number for delivery.
  • Payment processors — payment details for secure transaction processing.
  • Service providers — website hosting, analytics, email delivery, under strict confidentiality.
  • Law enforcement — where required by law, court order, or legal process.

6. Cookies

Our website uses cookies to:

  • Keep your shopping cart active as you browse.
  • Remember your preferences and login details.
  • Collect anonymous analytics data to help us improve the site.

You can disable cookies through your browser settings. This may affect some website functionality.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal obligations.
  • Opt out of marketing by clicking the unsubscribe link or contacting us.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first. If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Third-Party Links

Our website may contain links to external sites. We have no control over and accept no responsibility for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. We encourage you to check periodically.

10. Contact Us

For privacy enquiries, to access or correct your information, or to make a complaint: